Frequently asked questions
The Recover Clinic is a central London-based clinic which also offers an online recovery program available internationally. Recover was founded by Emmy Brunner fifteen years ago to treat individuals with all types of eating disorders, body dysmorphia, depression, anxiety and a lot of co-occurring disorders because it’s our belief that trauma (particularly unprocessed trauma) is at the recourse of 99% of all mental health problems.
We reach out to people, rather than a diagnosis and we work collaboratively to share personalised treatment plans that consider not just an illness, but also who that person is, their hopes and dreams, and what their specific needs might be. We believe in inspiring and empowering women to move beyond destructive behaviours and to learn how to love who they really are. There is a freer and more meaningful future out there waiting for you and we are here to show you the way.
We are an outpatient service so people don’t stay at the clinic, they come in for treatment and then they leave and go home. Our program is also available online internationally.
What makes us really different from the start is that there has always been a level of personal investment in the clinic. Our founder, Emmy set up the clinic because of her own experiences and at the beginning of her journey she was unable to find the care and support that she needed. When she became a qualified clinician and began to see clients, she was really inspired to create something that she found intuitively would have been something that she would have really wanted when she was struggling. That’s at the heart of everything we do, changing the tone and the feel of who we are as an organisation.
All of our team are just lovely people - that's something that is really important to us. Whatever it is that they do here - whether they are somebody who answers the phone or somebody who runs clinical groups - whatever their level of qualifications, they are all extremely kind people who invest something of themselves in the work that they do and I think that’s what translates. What we’ve created over the past 15 years has been a spiritual family.
One of the most special things is that we get clients who have been through treatment coming back and asking for guidance or help about another situation going on to become therapists or running groups in clinic for us, and that’s what sets us apart from anybody else.
We believe that full recovery is possible from trauma, an eating disorder, body dysmorphia, anxiety and depression and we recognise the importance of treating the person, not just the illness. We are able to offer our services as both an outpatient clinic and online, enabling us to help more people. We design treatment programs that don’t simply consider the diagnosis but the individual’s wants and needs. So many sufferers feel powerless when it comes to their illness but we know with faith, compassion and clinical skill, we can get our clients to where they want to be. We don’t see recovery as simply a process of surviving but regard it more as an experience of becoming empowered.
A lot of our work focuses on resolving and healing internal wounds in order to allow people to let go of some of those destructive coping strategies that they have developed – whether that’s around abusing drugs, alcohol, food, sex or relationships. It’s about getting to the core of somebody, getting to really know who they are as a person and helping them to heal.
As a first step we like to talk to our clients about what it is they want to achieve and then we work with them collaboratively to consider the best approach possible. There is always someone here at the end of the phone or on email to support you to figure out those next steps.
One of the things that is different from a counselling service is that we are a therapeutic community - our doors are always open. Regardless of whether a client has sessions booked in with us, if they have had a bad day they can always come to clinic and there will be somebody there to speak to them. Our staff to client ratio is one to one so that means there is enough of us to be able to provide a lot of support for our clients. We also reflect this through our online treatment program.
We combine evidence-based treatment with mindfulness practices and other therapies and are passionate about treating our clients as people, not patients. We offer a holistic program that treats mind, body and soul, not just the physical symptoms. Our treatment emphasises the development of insight, restorative care and a focus on developing life skills to sustain a long term recovery.
We ensure all of our clients receive a compassionate and non-judgemental experience where they feel empowered to gain strength, wellness and independence.
We do this with a combination of one to one therapy, group work and where applicable, family counselling.
- Our one to one therapy is a chance to explore sensitive areas, change destructive behaviours and develop your own tools to recover.
- Our groups focus on different themes to allow you to target the areas in your life that you feel need the most support. The groups you participate in are changed and adapted in line with your progression.
- Our family counselling will help you or a loved one to develop new skills such as how to listen to each other, how to speak clearly and how to work through resentments that create problems. We’ll also support you to become closer and learn how to give one another the time and space needed to move forward.
We do this both at our clinic and online.
All of our programmes are bespoke - they are very much made with the individual in mind. We are really passionate about treating a person not a diagnosis so what somebody has been diagnosed with is not very interesting to us. What’s really interesting to us is who that person is; what their interests are; what their upbringing has been like; what they love; what they don’t like; what they find helpful or unhelpful; and then it’s our responsibility to evolve and change our treatment plan according to them and what they need.
At the beginning we use our experience to determine what your treatment plan includes, however we adapt and change our approach to suit you and how you are beginning to heal.
All of the groups here are different. Some of them are very practical and some of them involve more talking / thinking. We do groups on Sex and Relationships, Life Coaching, Art and Creativity, Body Image, Cognitive Behavioural Therapy, The Core Self, Dreams, Food and Nutrition, Psychodrama, Self Care, Meditation, Movement, Social Eating, Social Issues, The Soul, Spirituality, Drama and Women. For more information on these groups, click here.
We recognise that the group setting is something that a lot of people can find quite scary. We believe they are an important part of your treatment programme because you will have eight other members of that group who understand and can empathise deeply with what you are going through and your experience. That doesn’t necessarily mean they have walked exactly the same path as you, but it does mean that they are struggling and it does mean that not only you are in the group to support them, they are in that group to support you. That kind of sense of shared healing space in itself is really helpful.
Group therapy can be a fantastic resource for recovery but as with all therapy it is entirely dependent on the type(s) you receive, whether the therapist is the right one for you and whether you are ready for that kind of work. We have spoken to so many women who have previously had horrible experiences in group therapy but it is a fundamental part of treatment in our clinic. Eating disorders in particular thrive on secrecy and being in a group with other people who can deeply empathise with your journey can be incredibly healing. We completely understand that group therapy can make you feel anxious and that groups of people can be intimidating.
Part of what we can learn to do in a group setting is to go into a group where the people in that group are consistent, and you are meeting and spending time with the same people every week, you can start to gain confidence, start to feel comfortable and learn how to share parts of yourself within that setting. It’s almost like a safe space to be able to practice being a little bit more open and that’s one of the reasons why we do it.
Also, what you can find in a group is the dynamics that happen to us in any other area of our lives – whether that’s in a work context or at school. We certainly find ourselves repeating patterns in groups where we play a certain role or behave in a certain way and those things happen in group therapy too. What happens in group therapy is that hopefully you’ve got a therapeutic facilitator and also a community of other members who can help you to identify some of those patterns if they’re not very helpful to you and challenge them. You can’t do that one to one and that’s another reason why we do group therapy because it does facilitate such positive therapeutic shifts for people.
We do use EFT from time to time. Emotional Freedom Technique - also known as Tapping - can help with a variety of issues, both physically and emotionally. We equip our clients with different tools like EFT, enabling you to explore what works for you.
At the centre of each of our treatment programs are the needs of the client themselves. Clients can typically attend treatment between two and five days a week depending on their level of clinical need and their specific personal circumstances.
You do not need to be based in London to be a client of the clinic, however you will need to be able to come into clinic (in Soho) as per your personalised programme or be able to attend all of your sessions remotely if you are accessing our online recovery program. Our doors are also open if you are having a bad day but don't have any sessions with us.
Yes, we treat all women regardless of whether you are trans or otherwise.
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We understand that therapy isn't accessible for everybody which is why when we are unable to support you as a client, we are dedicated to providing you with practical advice and inspiration through our blog and social media channels. We strongly believe in the power of self-healing and finding what works for you.
We also have a low cost introductory e-book, Trauma Redefined which is designed to help you take control of your mental health journey. The book unpacks the role of unresolved trauma as the cause for as much as 90% of the mental health challenges facing today’s busy population; providing practical advice on gaining context for the mental health issue facing you, teaching you how to identify unresolved trauma, and guiding you on your journey to addressing and healing the wounds of the past that are holding you back. Click here to buy now.
You can definitely come and visit the clinic. One of the things that we do before anyone starts treatment with us is that we invite clients in or to join us virtually for an assessment. As well as being an opportunity for us to get a bit more of a clinic insight into what might be going on for you and what you might need, it is also an opportunity for you to meet us, see how you feel, get a feel for everything - see if you like the vibes, and whether you like us. We want to show you what it’s all about so come and see.
We get so many people saying that they really feel that something’s wrong; they want help but just feel they are completely undeserving. The thing is, ‘mental’ health is in our minds, not our bodies so it’s not always easy to spot what’s going on with somebody’s mental health.
So if this is you and you are feeling non-deserving or you have reached out for help from a GP or other healthcare professional who hasn’t taken you seriously, then please get in touch.
Try to view every ending more like coming to the end of a chapter. When you are in treatment and when you’re seeing a therapist, you are overcoming various hurdles and challenges and you are growing during the entire time you are doing that work with somebody and so when you start with a new therapist it really is like starting from scratch. However, it’s not like going back to the beginning and having to do everything again though - who you are and and the journey you’ve been on has changed you and although some of the core issues may be the same, you won’t be the same, you will be different. Even if that is hard for you to be able to identify it really is the case, so often it can be wonderful to start a new journey. You start to get a new perspective as well as a new perspective from somebody else. There are lots of amazing clinicians out there who don’t always think in the same way or see things in the same way. Sometimes what’s lovely about working with different people is that you just get a different perspective and a different point of view.
If that’s you and you are apprehensive, just embrace this as an opportunity for change and growth and a new chance to look at things in a different way.
If you contact us then we keep all enquiries, even if you are under 18, completely confidential. The only time that we would ever feel a need to contact somebody or legally obligated would be if we thought that you are at risk to yourself or somebody else. Generally that never happens - we are able to connect with people via email or schedule a time to talk over the phone and we can move forwards from there.
Absolutely. We do have a lot of concerned loved ones reaching out to us as well and getting in touch with us so if that feels slightly easier for you then we will happily chat to mum, dad, sisters, brothers, boyfriends, girlfriends, best friends, no problem at all. Ultimately, we are going to want to try to connect with you if we can because it’s you that needs our help and support. Just make it as easy for yourself as possible to take that first step.
Our clients are mainly self-referred so you don’t have to come via a GP or Psychiatrist although some of our clients do. We get a lot of our referrals from alumni because we’ve been around for 15 years. We have a lot of clients that have been through our doors and healed, and they are a big help in directing new clients to us. This is the best advertising for us as well that the majority of our referrals come from alumni.
Part of what you can experience when you first come into clinic or meet us for the first time virtually is just having somebody sit down and talk with you about what your experiences have been and what kind of support might be helpful to you in order for you to move forward. You don’t have to have a diagnosis, you don't have to have been validated by another medical professional first. You, yourself can just know intuitively that there is something wrong with your relationship with yourself and that might be if you have a disordered relationship with food, or you might be highly anxious and that’s something we are seeing more and more of, it might be that you’ve been struggling with depression for a really long time. Our perspective is that trauma is the root cause of a lot of these things and sometimes just helping somebody helping you to unpick the pieces of that puzzle can be really cathartic and healing.
Reach out to us when you feel you need us. If that’s when you’re in a place of crisis fine, if that’s when you have a diagnosis fine, we always tell people the earlier the better. We don’t need you to have a diagnosis or to have how you are feeling validated by another healthcare professional. Let us know what it is you feel is wrong as this is what we are interested in. You are the best person to ask what’s going on with you, not anybody else, so if at any point you might feel you need some support just get in touch.
Get in touch by email on: firstname.lastname@example.org or call us on 0845 603 6530.
We have a wonderful team who are able to advise you on all of the options available. Our advice team don’t just give advice on what we offer; they will provide you with anything they believe might be helpful - whether that’s a referral to another therapist, a book you might find useful or a podcast you could do with listening to.
If together, you and they feel it might be appropriate, they can also help you to book a visit to our clinic in Soho, London or join us virtually where you can take advantage of our Assessment Service. This is a chance for you to sit down in a relaxed environment and speak to a professional therapist who will hear, understand and support you. The goal of the assessment is to tailor a treatment program to you. We will also bring in information from other medical and psychological practitioners where we think this will help your recovery.
Rest assured our team will be completely non-judgemental, sweet and kind to you, and all correspondence is private and confidential.
Please note Our calls and emails are not monitored 24/7.
If you are in crisis:
- Call Samaritans on 116 123
- Text SHOUT to 85258
Our team will normally get back to you within 24 working hours although at times, when we are receiving more enquiries, this can take up to 72 hours. Rest assured that we really care and will reply as soon as we can.